Leaders Connect 5: Human interaction has evolved, so should your contact center

The scriptures say a well-oiled and cleverly crafted CX strategy is the one that puts the customer in the center. Customer interaction has evolved, your contract center should too. In this session:

• How to help organization interact with their customers the way customers interact with their friends and family
• While Many tech vendors beat the drum about AI, omnichannel, and personalized CX…Vast Majority of brand experiences are still fragmented & unintelligent, WHY?
• How the Next Gen Cloud Contact Center Transcends the Omnichannel Thinking

Session chair:

Vasili Triant, COO, ujet.cx

Mamoun Alamouri, Managing Director, MEA, ujet.cx

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